Terms and Conditions

These terms are issued by Velorum AI GbR (trading as Velorum AI), a Gesellschaft bürgerlichen Rechts (GbR) based at Kaiserin-Augusta-Allee 4, 10553 Berlin. Contact details are listed in the Impressum. In these terms, "we", "us", and "Velorum" refer to that company, and "you" refers to anyone using this website or engaging our services.

These terms apply to your use of the Velorum website and, unless a separate written agreement says otherwise, to any consulting, software development, AI system, automation, or maintenance services we provide.

Where we sign a separate proposal, statement of work, or service agreement with you, that document takes priority over these terms for the work it covers.

The content on this site is provided for general information about our work. It is not professional, legal, or financial advice, and it does not create a contract or a promise of particular results.

Case study figures describe outcomes for the clients named and the period stated. They illustrate what our systems have achieved in specific situations and are not a guarantee that your business will see the same results.

You agree not to misuse the site, attempt to gain unauthorised access to it, or use it in any way that breaks the law.

Every engagement starts with a conversation. Before any paid work begins, we agree the scope, deliverables, timeline, and price in writing. Work outside that scope is quoted separately.

You are responsible for giving us accurate information, timely access to the systems and people the work depends on, and the rights to any data or material you ask us to use.

Where our systems interact with your customers (for example an AI agent that answers calls or messages), you remain responsible for the lawful operation of your business, including any notices you must give your own customers.

Fees are set out in the written proposal or agreement for each engagement. Unless stated otherwise, invoices are due within 14 days of the invoice date. Recurring fees for hosted or maintained systems are billed in advance for each period.

If an invoice is not paid on time we may pause work or suspend a hosted system after giving you notice, and we may charge statutory default interest.

Once the agreed fees for a deliverable are paid in full, you receive the right to use that deliverable for your business. Unless the written agreement says otherwise, we keep ownership of our underlying tools, frameworks, know-how, and any components we built before or independently of your project, and we may reuse them for other clients.

Everything on this website, including text, design, illustrations, and video, belongs to Velorum or its licensors and may not be copied or reused without written permission.

We treat the business information you share with us as confidential and use it only to deliver the agreed work. We may describe our work for you in general terms and, with your prior consent, publish it as a case study.

Our systems often rely on third party providers such as AI model providers, telephony, messaging, hosting, and scheduling services (including the booking tool linked from this site). Those services are governed by their own terms and availability. We choose them carefully but cannot guarantee their uptime or pricing.

We deliver our services with reasonable professional care. AI systems can produce unexpected output; we design guardrails and review points, but we do not warrant that any system will be error free or uninterrupted.

To the extent permitted by German law, our liability for simple negligence is limited to foreseeable, typical damage and to the fees paid for the engagement in question in the twelve months before the claim. Liability for intent, gross negligence, injury to life, body, or health, and under the German Product Liability Act remains unlimited.

Either party may end an ongoing engagement with the notice period stated in the written agreement, or with one month's notice to the end of a billing period if none is stated. Fees for work already performed remain payable. On termination we will hand over the deliverables you have paid for and, where agreed, help you transition any hosted system.

We only use the personal data you give us to respond to you and deliver our services. This website uses essential cookies needed for it to work, and only sets optional cookies if you accept them in the cookie notice. You can change your choice at any time using the cookie preferences link in the footer.

We may update these terms from time to time. The date at the top shows when they were last changed. Changes apply to engagements agreed after that date and to your continued use of the website.

These terms and any engagement with us are governed by the laws of the Federal Republic of Germany. Where permitted, the courts of Berlin have exclusive jurisdiction. If any provision is found invalid, the rest remains in force.